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  1. Better supportoptions

    Yes, Phone number or at least live chat.

    1 vote
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    • Support for multiple QBO files per users

      when you do an import, you should be able to select which QBO you want to upload to. This is a hard requirement for many accounting firms.

      1 vote
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      • PHONE NUMBER

        A PHONE NUMBER WOULD BE MORE THAN NICE

        1 vote
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        • provide a customer support telephone number for immediate assistance.

          Provide a contact number easily and provide additional information in error messages. Possibly add possible solutions in the error messages.

          39 votes
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          • 15 votes
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            • 15 votes
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              • Provide recurring credit card charges for payment

                It is cumbersome to have to login and pay each month so that my biller can access the app. Any way I could just provide my credit card in a secure environment and have it billed automatically until I want to cancel your services?

                17 votes
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                • Fix your software

                  Service does not work when you pay for it. Only after 2 weeks of having paid, then once you pay again it stops working.?? 312 296 5953

                  1 vote
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                  • Reply back to your customers

                    It would be helpful if you had some direct support or at least personally reply back to your customers.

                    1 vote
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                    • Import check numbers

                      Check numbers don't import properly. I ended up putting these as the first characters in the memo instead.

                      It would be useful if check numbers imported

                      2 votes
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                        1 comment  ·  Admin →
                      • Create new account line

                        Where an account line doesn't exist (with the exact spelling), the import automatically creates new ones with no warning. There could be misspellings etc which cause this in error. It would be good to have a screen to "check" if it needs to create any new ones first.

                        Thanks
                        David

                        1 vote
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